Getting ripped off and treated poorly
On Wednesday, the 4th of March, my vehicle broke down on the way home from work. I called my dad frantically, and he came and stood with me while a friend called a tow truck. While waiting there, my dad found the problem. It was the tensioner pully on the drive belt. It had corroded and crystalized and was falling apart. When the tow truck came, he followed us back to Baldwin to the Reed's Auto Repair parking lot. Located at 319 Ames Highway in Baldwin City, KS. I called David Reed at his shop the very next morning to explain why my truck was sitting there. He told me he would probably be able to get to it that afternoon or the very next morning. Around noon I got a phone call letting me know what the costs were going to be to fix my vehicle. He quoted me $215.03. I later found out from a friend and a co worker that the tensioner pully runs only about $40-50 and takes about 15-20 minutes to an hour to put on. So I was asked to call David Reed back to see what he charges for labor fee's and what the itemized charges would be. When I called back to talk to David Reed, I first asked what he charged for labor fee's. He said $65/hour. so I asked him why it was going to be so high to fix my vehicle. A friend of mine told me the part only runs $40-50 and should take no more than an hour to put on. He then told me that "maybe you should have your friend fix it," and hung up on me. I was upset. I called my dad. My dad told me that since I was in a tough position, with my vehicle not running and stranded in David Reed's Auto Repair parking lot, that I should go ahead and have David Reed fix it, and then we won't take my vehicle ever again. So I called David Reed back. I barely was able to say, "Dave, I didn't mean to anger you.... " before he completely cut me off and said "Well you did anger me. Come get your f--king vehicle off my lot and never knock on my door again," and hung up on me again. I completely lost it at this point. By the end of the day, the tensioner pully part was purchased by a GOOD friend of mine, Justin Smith for only $49.42 at O'reilly's, then I went ahead and bought a new serpentine belt at AutoZone for $22.00 just in case, and two jugs of antifreeze for $10.99 each. So.. the total cost was $94.39. and it took from approximately 5:45p til about 7:30 that evening to fix, about an hour and 45 minutes. Thank you to my dad, my sister and my good friends Justin and Michael for all your help that night.