Archive for Wednesday, May 8, 2002

Survey results show satisfaction in services

May 8, 2002

It appears Baldwin City residents seem to be pretty satisfied at least with the services offered by the city.

Results from the customer service satisfaction survey, which Baldwin residents completed in January, were presented to the Baldwin City Council at Monday night's meeting.

Baker University senior Scott Rieger, who tallied the results from the 520 surveys for a school project, said overall residents are satisfied with city services and its staff.

"It says a lot about the city," Rieger said. "People working for the city are pretty friendly and they get the job done."

The survey, which had approximately a 30-percent response rate, was broken down into a number of city services offered. Residents were to mark whether they were very satisfied, satisfied, unsatisfied or very unsatisfied with the services listed.

"The biggest ones to tell if they're doing a good job or people like the service are the very satisfied and very unsatisfied," Rieger said. "People will generally mark satisfied or unsatisfied if they don't feel any way about it."

The results showed that residents were very satisfied with the city staff and services like the library and garbage, but very unsatisfied with cable TV and electric services.

"Hopefully the results will help us prioritize some things," Council Member Todd Cohen said. "The city employees should be congratulated on the response from this."

The results also showed that while only about 34 percent of the residents work in Baldwin, more than 70 percent would work in Baldwin if they could, which Cohen said is a good sign for economic development.

"Baldwin is definitely interested in having jobs here," he said.

While he would have liked more survey completion, he said the results were still representative of the population.

"It mirrored the census pretty well," he said. "We got a good cross section of the population.

"Obviously a higher response would be better, but 30 percent is accurate."

A complete list of the survey results are available at city hall. Arrangements are being made for the results to be placed on Web sites in the future. Continue to check the Signal's Web site for more information.

In other business, the city council:

Approved in a 4-1 vote, with Council Member George McCrary voting against, the appointments of Bob Bezek as city attorney, James Craig as city treasurer and John Cochran as municipal court judge.

McCrary said he didn't feel comfortable with all three appointments.

"I think the city's in a lot of issues we need to address," he said. "We are very reliant on these people in these appointed positions. I just have concerns with these positions."

Approved 5-0 to appoint Council Member Marilyn Pearse as the Council President for 2002.

Approved 5-0 a resolution to prohibit parking on Eisenhower Street from U.S. Highway 56 to the 400 block of Eisenhower.

Approved 5-0 a resolution to install two stop signs at the intersection of Quayle and Eisenhower streets. The new stop signs would make the intersection a four-way stop.

Approved 5-0 an ordinance setting the speed limit on Wesley Street, from U.S. Highway 56 to Quayle Street, at 20 mph.

Approved 5-0 the closing of some city streets for a Baker-sponsored bike race on Sept. 15.

Approved 4-1, with Council Member Ted Brecheisen voting against, to allow developer Michael C. Green and city staff to determine whether a benefit district, which would allow the installation of a sewer system, should be formed north of Baldwin.

Met in executive session 45 minutes before the regular business meeting and 35 minutes at the end of the meeting to discuss personnel and land acquisition.

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